Cornerstone Bank – Frequently Asked Questions

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Mustang  405-376-8300          Watonga  580-623-8551          Geary  405-884-2971

Is there anything I need to do now?

No, there is nothing you need to do at this time, you can continue to bank as usual utilizing Cornerstone’s products and services.  We will notify you in writing well in advance about any changes to your account(s) and services. We are committed to ensuring a smooth transition.

Where do I bank?
Where should Cornerstone customers bank for now?

Until the late Spring 2022 conversion, Cornerstone Bank customers should continue banking as usual at their regular branch location.

Can I do my banking at a Bank7 branch?

At this time, you will not be able conduct your banking at any Bank7 branch. Please continue to use any of your Cornerstone Bank branch locations to conduct your daily banking business.

My Account Information
Will I see changes to my Cornerstone Bank accounts?

There will be no changes to your account(s) until the system conversion takes place in late Spring 2022. Until then, Cornerstone Bank’s existing account agreements and all other contracts will continue to govern your account(s), and you can continue to bank as usual using your Cornerstone Bank debit card, checks and deposit slips, website, and online banking. You should also continue to make any loan payments as usual. We will notify you in writing well in advance about any changes to your account(s) and services due to the conversion. We are committed to ensuring a smooth transition.

Will my account number(s) change?

At this time, we do not anticipate a significant number of changes to existing Cornerstone Bank account numbers. Should you be affected by an account number change, you will be contacted well before the conversion date.

How much notice will I be given if there are changes that affect me?

We will notify you in writing well in advance about any changes to your account(s) and services due to conversion. We are focused on ensuring a smooth transition.

Will my routing number change?

The routing number for Cornerstone Bank will continue to work for a period of time after the merger, but will change in late Spring, 2022.  You will be notified before any changes.

Will my “POA” and “POD” designations stay on my account?

POA and POD designations are listed on the signature card and in the banks system.  If it is coded correctly in the Cornerstone Bank system, it will convert to Bank7.

Will my direct deposits, automated payments, and transfers remain the same?

Until the account conversion in late Spring 2022, these services will all continue for you without interruption. When your accounts convert to Bank7, so will your direct deposits and almost all automated payments and transfers. If there are any payments or transfers that we become aware of that we cannot convert, we will notify you in advance. Additional information will follow specific to Online Banking bill pay transactions.

Online and Mobile Banking
How do I log into my online banking?

You will still use www.bankoncornerstone.com to log into your online banking, as you normally do. There will be a transition to the Bank7 website and online banking; however, this is not expected to occur until late Spring 2022.

Do I need to re-enroll in Bank7's online banking and mobile banking?

You should continue to use your Cornerstone Bank Internet & Mobile banking. You will be notified well in advance of any changes that are required by the account conversion.

What will happen to the Cornerstone Bank website?

After a period of time the Cornerstone Bank website will redirect you to Bank7.com.  The transition to the Bank7 website is not expected to occur until late spring 2022.

Debit Cards
Will my debit card still work?

Your Cornerstone Bank debit card will work until conversion in late Spring 2022.

Statements
Will I continue to get a monthly statement?

Yes, you will continue to receive your monthly statement with no change until we convert in late Spring 2022.

Will I continue receiving eStatements if I am currently enrolled with them at Cornerstone Bank?

Yes, if you currently receive eStatements, you will continue to receive your statements through this delivery channel.

Checks
Can I use my Cornerstone Bank checks after the merger?

Yes, you may continue using your Cornerstone Bank checks after the conversion of your account. Once you run out of checks, you may order new ones under the Bank7 name through your online banking.  You may order checks by contacting a local branch at any time.

I am running low on checks, can I order some checks?

You can order checks as you would today from your current vendor.  The routing number for Cornerstone Bank will remain active for approximately one year after conversion.  Any customer still using the Cornerstone Bank routing number will be notified and given an opportunity to notify their check vendors prior to the routing number being retired.

Loans
Will my loan number change?

At this time, we do not anticipate a significant number of changes to existing Cornerstone Bank account numbers. Should you be affected by an account number change, you will be contacted well before the conversion date.

Will I be able to continue using my loan coupons when I submit my loan payment?

Yes. You will be able to use your existing coupons at this time.

My loan payment is automatically deducted from my deposit account. Will that service continue?

Yes. Automatic payments will continue as usual, on the same schedule.

What about my escrow account?

Cornerstone Bank will continue to make all escrow payments for property taxes and insurance as scheduled.

Safety Deposit Boxes
What will my safe deposit rent be with the new bank?

There will be no changes to your safe deposit rent at this time.  If rent prices increase, you will be notified in writing of the change.

Who do I contact with questions?
Who should I contact if I have questions with my account?

Please call your local branch for questions regarding your account.

Mustang  405-376-8300

Watonga  580-623-8551

Geary  405-884-2971

Will branch phone numbers change?

No, all branch phone numbers will remain the same.

Where do I go to find out more about Bank7?

Please visit bank7.com for more information.

What kind of changes can I expect in the next few months?

You will see no immediate changes to the services we provide.  Changes to your accounts and services will not occur until a systems conversion in the late Spring 2022. Information surrounding any of these changes will be provided to you well in advance.

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