Cornerstone Bank – Frequently Asked Questions

Conversion Weekend Friday, June 3rd – Monday, June 6th, 2022

Cornerstone Bank customers will be receiving information in the mail during

the month of May about the upcoming changes to their accounts.

 Customer accounts will be converting over to the Bank7 banking

platform during the first weekend in June.

Check back here for regular updates to these frequently asked questions.

Conversion Weekend FAQ’s

Timeline of important changes that may affect your online banking, mobile banking, bill pay, and debit card access.

External transfers to and from other institutions and originated in Cornerstone Online Banking will be unavailable beginning Monday, May 30th until after conversion weekend.  If you have recurring external transfers scheduled for dates later than May 30th, please note those WILL NOT transfer.  Beginning Monday, June 6th, you may re-enroll in the external transfer feature in the new Bank7 Online Banking system.

Online and Mobile Banking Access for Personal and Small Business Accounts

Friday, June 3rd at 3:00pm cst – Monday, June 6th at approximately 7:00am cst.

  • bankoncornerstone.com online and mobile banking access will be unavailable.  
  • Internal transfers previously scheduled through online and mobile banking and set to occur during this period WILL need to be rescheduled before or after these dates.
  • Online Alerts WILL NOT be available during this period of time and users will need to re-enroll after conversion weekend.
  • eStatement customers will still receive statements electronically.  18 months of Cornerstone Bank statements will be transferred to the new Bank7 Online Banking system within 45 days after conversion.  To request eStatements older than 18 months, please contact your local branch.
  • Mobile Banking users accessing banking through their Cornerstone mobile app will be prompted to download the Bank7 Mobiliti™ app for personal and small business accounts.  You will have mobile access to the new system on June 6th.  The Bank7 Mobiliti app is available anytime in the App Store® or Google Play™.

 

 

LOOKING TO UPGRADE TO BANK7 BUSINESS ONLINE?  Check out our robust Business Online Banking and other cash management tools here.

-Please do not send sensitive information via email to Bank7 (i.e. account numbers, SSN #’s or other financial information).  Email is not a secure form of communication.-

Online Access for Commercial Accounts

Friday, June 3rd at 3:00pm cst – Monday, June 6th at approximately 7:00am cst.

  • bankoncornerstone.com online banking access will be unavailable.
  • Internal transfers previously scheduled through online banking and set to occur during this period WILL need to be rescheduled before or after these dates.
  • Online Alerts WILL NOT be available during this period of time and users will need to re-enroll after conversion weekend.
  • eStatement customers will still receive statements electronically.  18 months of Cornerstone Bank statements will be transferred to the new Bank7 Online Banking system within 45 days after conversion.  To request eStatements older than 18 months, please contact your local branch.
  • Business Mobile Banking is available for Bank7 Business Online Banking customers.  Please contact our Treasury team at support@bank7.com for more information on how to enroll in these services.

LOOKING TO UPGRADE TO BANK7 BUSINESS ONLINE?  Check out our robust Business Online Banking and other cash management tools here.

-Please do not send sensitive information via email to Bank7 (i.e. account numbers, SSN #’s or other financial information).  Email is not a secure form of communication.-

Bill Pay and Zelle® Payments

Friday, June 3rd at 3:00pm cst – Sunday, June 5th 

  • bankoncornerstone.com online and mobile access to Bill Pay and Zelle will be unavailable.  
  • Bill Pay payments scheduled to pay during this time WILL need to be rescheduled to pay before June 3rd or after June 6th.  Bill Pay customers WILL NOT need to re-enroll in Bill Pay once converted over to the new online system.  Your current payees, scheduled payments, and payment history will transfer and be available on June 6th.
  • Zelle payments scheduled to pay during this time WILL need to be rescheduled to pay before June 3rd or after June 6th.  Customers WILL need to re-enroll in Zelle once converted to the new Bank7 online system.
Debit Cards

Friday, June 3rd at 3:00pm cst – Monday, June 6th at approximately 7:00am cst.

  • You will be receiving your new Bank7 debit card in a couple of weeks.
  • During the conversion weekend, your current Cornerstone debit card will have limited access to your account.  No balance inquiries or transfers will be available at any ATM.
  • Your Cornerstone Bank debit card will be inactive as of Monday, June 6th at approximately 7:00am cst.  At that time your new Bank7 debit card (once activated) will be ready for use.
  • Be sure to notify companies of the new card number and expiration if used to pay bills after June 5th.
Bank7 Online Banking Access

On Monday, June 6th at approximately 9am cst., you will be redirected to login to your online account at bank7.com.

  • New Bank7 Login Instructions:  Log in to your new Bank7 Online Banking using your existing Username and Password at bank7.com. Your online Username WILL NOT change.  However, you will be prompted to establish a new password and security questions.  Note: Please bookmark bank7.com in your browser as bankoncornerstone.com will be discontinued.

Debit Cards

Monday, June 6th at approximately 7:00am cst.

  • Your new Bank7 debit card once activated will be ready for use on June 6th.  If you do not receive a new Bank7 debit card in the mail by June 1st please contact your local branch right away.
  • Your Cornerstone Bank debit card will be inactive beginning June 6th. 
  • Be sure to notify companies of the new card number and expiration on or after June 6th.

General Banking Information

No, there is nothing you need to do at this time, you can continue to bank as usual utilizing Cornerstone’s products and services. We will notify you in writing well in advance about any changes to your account(s) and services. We are committed to ensuring a smooth transition.

Please continue to use any of your Cornerstone Bank branch locations to conduct your daily banking business.  At this time, you will not be able conduct banking at any Bank7 branch.

Beginning Monday, June 6th, 2022, customers can bank at any Bank7 location.

Who should I contact if I have questions with my account?

Please call your local branch for questions regarding your account.

Mustang  405-376-8300

Watonga  580-623-8551

Geary  405-884-2971

Will branch phone numbers change?

No, all branch phone numbers will remain the same.

Where do I go to find out more about Bank7?

Please visit bank7.com for more information.

Will I see changes to my Cornerstone Bank accounts?

There will be no changes to your account(s) until the system conversion takes place on Monday, June 6th. Until then, Cornerstone Bank’s existing account agreements and all other contracts will continue to govern your account(s), and you can continue to bank as usual using your Cornerstone Bank debit card, checks and deposit slips, website, and online banking. You should also continue to make any loan payments as usual. We will notify you in writing a few weeks prior to conversion about any changes to your account(s) and services due to the conversion. We are committed to ensuring a smooth transition.

Will my account number(s) change?

At this time, we do not anticipate a significant number of changes to existing Cornerstone Bank account numbers. Should you be affected by an account number change, you will be contacted well before the conversion date.

How much notice will I be given if there are changes that affect me?

We will notify you in writing well in advance about any changes to your account(s) and services due to conversion. We are focused on ensuring a smooth transition.

Will my routing number change?

The routing number for Cornerstone Bank will continue to work for a period of time after the conversion.  Bank7’s routing number will be different than Cornerstone Bank and should be used beginning Monday, June 6th.  You will be notified before any changes that affect you will occur.

Bank7 Wire and Routing Information

Will my “POA” and “POD” designations stay on my account?

POA and POD designations are listed on the signature card and in the banks system.  If it is coded correctly in the Cornerstone Bank system, it will convert to Bank7.

Will my direct deposits, automated payments, and transfers remain the same?

Until the account conversion on Monday, June 6th, these services will all continue for you without interruption. When your accounts convert to Bank7, so will your direct deposits and almost all automated payments and transfers. If there are any payments or transfers that we become aware of that we cannot convert, we will notify you in advance.

Details specific to Online and Mobile transfers, Bill Payments, and Zelle, are available in the Online and Mobile Banking FAQ tab.

How do I log into my online banking?

You will still use www.bankoncornerstone.com to log into your online banking until Friday, June 3rd, at approximately 3pm cst.

On Monday, June 6th at approximately 9am cst., you will be redirected to login to your online account at bank7.com.

  • New Bank7 Login Instructions:  Log in to your new Bank7 Online Banking using your existing Username and Password at bank7.com. Your online Username WILL NOT change.  However, you will be prompted to establish a new password and security questions.  Note: Please bookmark bank7.com in your browser as bankoncornerstone.com will be discontinued.

Do I need to re-enroll in Bank7's online banking?

You should continue to use your Cornerstone Bank Online & Mobile banking until Friday, June 3rd at approximately 3pm cst. You will be notified well in advance of any changes that are required by the account conversion.

On Monday, June 6th at approximately 9am cst., you will be redirected to login to your online account at bank7.com.

  • New Bank7 Login Instructions:  Log in to your new Bank7 Online Banking using your existing Username and Password at bank7.com. Your online Username WILL NOT change.  However, you will be prompted to establish a new password and security questions.  Note: Please bookmark bank7.com in your browser as bankoncornerstone.com will be discontinued.

Online Banking Internal and External Transfers

All transfers currently scheduled through bankoncornerstone.com online banking will transfer as usual with the exception of:

Monday, May 30th

  • External transfers to and from other institutions and originated in Cornerstone Online Banking will be unavailable beginning Monday, May 30th until after conversion weekend.  If you have recurring external transfers scheduled for dates later than May 30th, please note those WILL NOT transfer.  Beginning Monday, June 6th, you may re-enroll in the external transfer feature in the new Bank7 Online Banking system.

Friday, June 3rd, at 3pm cst. – Monday, June 6th at 9am cst.

  • Internal transfers previously scheduled through online and mobile banking and set to occur during this period WILL need to be rescheduled before or after these dates.
When can I access Bank7's Mobile Banking application?

Monday, June 6th at approximately 9am cst.

Mobile Banking users accessing banking through their Cornerstone mobile app will be prompted to download the Bank7 Mobiliti™ app for personal and small business accounts.  You will have mobile access to the new system on June 6th.  The Bank7 Mobiliti app is available anytime in the App Store® or Google Play™.

 

 

Attention Commercial Online Customers:

Bank7 Business Mobiliti is available for Bank7 Business Online Banking customers.  Please contact our Treasury Team at support@bank7.com for more information on how to enroll in these services.

-Please do not send sensitive information via email to Bank7 (i.e. account numbers, SSN #’s or other financial information).  Email is not a secure form of communication.-

Will I need to re-enroll in eStatements after the bank conversion?

NO

  • eStatement customers will still receive statements electronically.  18 months of Cornerstone Bank statements will be transferred to the new Bank7 Online Banking system within 45 days after conversion.  To request eStatements older than 18 months, please contact your local branch.
What will happen to the Cornerstone Bank website?

Beginning Monday, June 6th at approximately 9am cst., the Cornerstone Bank website will redirect you to Bank7.com and the bankoncornerstone.com website will no longer be available.  Please be sure to bookmark bank7.com in your web browser.

Will my debit card still work?

Your Cornerstone Bank debit card will work until Monday, June 6th at approximately 7am.  You should receive a new Bank7 debit card in the mail soon.  Once activated, your new card will be fully functional at merchants and ATMs on Monday, June 6th.

Will I continue to get a monthly statement?

Yes, you will continue to receive your monthly statement with no change until we convert Monday, June 6th.

Your first official statement from Bank7’s system will have a fresh new look and be your end of month June 2022 statement.

Will I continue receiving eStatements if I am currently enrolled with them at Cornerstone Bank?

Yes, if you currently receive eStatements, you will continue to receive your statements through this delivery channel.

Can I use my Cornerstone Bank checks after the merger?

Yes, you may continue using your Cornerstone Bank checks after the conversion of your account. Once you run out of checks, you may order new ones under the Bank7 name through your online banking.  You may order checks by contacting a local branch at any time.

I am running low on checks, can I order some checks?

You can order checks as you would today from your current vendor.  The routing number for Cornerstone Bank will remain active for approximately one year after conversion.  Any customer still using the Cornerstone Bank routing number will be notified and given an opportunity to notify their check vendors prior to the routing number being retired.

Will my loan number change?

At this time, we do not anticipate a significant number of changes to existing Cornerstone Bank account numbers. Should you be affected by an account number change, you will be contacted well before the conversion date.

Will I be able to continue using my loan coupons when I submit my loan payment?

Yes. You will be able to use your existing coupons at this time.

My loan payment is automatically deducted from my deposit account. Will that service continue?

Yes. Automatic payments will continue as usual, on the same schedule.

What about my escrow account?

Cornerstone Bank will continue to make all escrow payments for property taxes and insurance as scheduled.

What will my safe deposit rent be with the new bank?

There will be no changes to your safe deposit rent at this time.  If rent prices increase, you will be notified in writing of the change.

Not finding an answer to your question? Call Us!

Mustang  405-376-8300

Watonga  580-623-8551

Geary  405-884-2971

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