Imposter Scams
How to Spot and Stop Them
Protect Yourself from Imposter Scams
Scammers may contact you pretending to be from Bank7. They may call, text, or email claiming there is suspicious activity on your account, a problem with your online banking/debit card, or an urgent need to “verify” your information.
Even if the phone number, text, or email looks real, stop and think before you respond. Scammers can spoof phone numbers and make messages look like they came from a trusted source.
Bank7 will never ask you to share your online banking password, debit card PIN, or one-time security code.
5 Ways to Protect Yourself from Bank Imposter Scams
- Don’t let urgency pressure you
Scammers want you to act fast. They may say your account is locked, your money is at risk, or a transaction must be reversed immediately. If someone pressures you to stay on the phone, keep a situation secret, or act right away, hang up and contact Bank7 directly using a trusted phone number.
- Never share private account information
Do not give your online banking username, password, debit card PIN, full account number, or one-time online/mobile banking security code to anyone who contacts you. A legitimate Bank7 employee will not call, text, or email you asking for this information.
- Don’t trust caller ID alone
A call may appear to come from Bank7, but that does not guarantee it is real. Scammers can fake caller ID information to make the call look legitimate. If you are unsure, end the call and contact Bank7 directly.
- Watch for requests to move money
A scammer may tell you to transfer money, withdraw cash, buy gift cards, send a wire, use a payment app, or move funds to a “safe” account. Bank7 will not ask you to send money to protect your account, reverse fraud, or fix a security issue.
- When in doubt, stop and contact us
If something feels off, stop communicating with the person who contacted you. Do not click any links, reply to the message, or provide any information. Contact Bank7 directly using a trusted source, such as our toll-free number or by contacting your local branch.
Bank7 Will Never Ask You For:
- Your online banking password
- Your debit card PIN
- A online/mobile banking one-time security code
- Remote access to your computer or phone
- A transfer to "protect" or "secure" your money
- Gift cards, cryptocurrency, or payment app transfers
What to Do If You Think It’s a Scam:
If you received a suspicious call:
Hang up. Do not press buttons, provide information, or call back the number shown on the caller ID.
If you received a suspicious text or email:
Do not click links, open attachments, or reply.
If you already shared your information:
Contact Bank7 immediately. You should also change your online banking password and monitor your account for unauthorized activity.
Think you may have been targeted?
Contact Bank7 right away so we can help you review your account and take next steps.
Frequently Asked Questions
Yes. Scammers can spoof caller ID so the call appears to come from Bank7. That is why you should hang up and contact Bank7 directly if something feels suspicious.
Do not enter any more information. Contact Bank7 immediately, change your online banking password, and monitor your accounts.
Contact Bank7 immediately. The faster you report it, the better chance there may be to review the transaction and help secure your account.
Do not use the phone number or link provided in the suspicious message. Contact Bank7 directly through our toll-free number or contacting your local branch.